尊敬的币核云客户：

我们很遗憾地通知您，按照各地监管和法律要求，自2021年10月2日起，Bluehelix SaaS Cloud将陆续关停SassS运营服务，直至2021年10月16日，关停全部服务，之后将不再继续提供SaaS运营服务。

我们理解这是一个相对仓促的决定，但是我们更希望在保证贵方及贵方用户信息、资产安全的前提下为您提供我们的服务。在关停SaaS服务的同时，我们为您提供了私有化的选择——您可以选择我们提供的完整源代码，通过雇佣自己的技术团队并部署专属的服务器来继续运营业务。请联系您的专属技术支持来获取进一步的细节。

以下是停止服务时间表:

本公告发布一周后(10月2日): 所有在中国大陆运营,或服务于中国注册用户的SaaS客户, 将停止所有新用户注册，充值，场外/P2P交易，合约交易, LETF交易，杠杆交易和聚合交易等功能；现货交易和提币功能仍然保持正常。对于选择私有化部署的海外客户，新用户注册将照常进行，但私有化部署需要两个月时间，请知晓。

本公告发布两周后(10月9日): 所有现货交易功能将全部终止，所有SaaS平台仅支持提现; 贵交易所客服团队可自行操作提现工作。

本公告发布4周后(10月16日):所有SaaS平台关闭运营，并通知所有未完成提现的用户继续完成提现，客服邮件支持至11月16日。

自SaaS业务开展以来，我们一起经历了风风雨雨，也有过属于我们的高光时刻，我们也一直按照最高的标准要求自己为您提供全栈服务。衷心感谢您过去的支持，也希望在不远的将来，我们有机会继续合作。

关于9月14日发布的“币核云关于调整 ERC20 提币手续费的通知“，由于Bluehelix SaaS过去一直在垫付ERC20，TRC20，HECO和BEP20 Token的资金归集费用，在此业务关停期间，我们将停止相应的垫付，我们也会尽快提交相关的gas费明细。

对于其他未结算的增值业务(主要是CDN费用和短信费用)，账单将在最终关闭前结清，您专属的CSM将与您联系并确认细节。

再次感谢您一直以来的支持，感谢您的理解，我们期待有机会与您在未来的旅程中携手向前。

Bluehelix SaaS团队

2021年9月25日

Dear Bluehelix Client,

We regret to inform you that due to the vast policy change, Bluehelix SaaS Cloud will actively embrace the relevant regulatory provisions to seize up our total operation. From October 2, 2021, Bluehelix SaaS Cloud will continue to seize up SassS operation services until October 16, 2021, all services will be closed, after which it will no longer continue to provide SaaS operation services.

We understand such notice was informed in a rather short notice, but more we would like to provide our service for your business in a secured manner. Meanwhile, we do offer options for privatization - where we can handle over the full set of source code to you, and you can hire your own tech team & deploy your owner server to continue the business operation. You can contact your designated SaaS Tech Support Team for further details.

Here is the timeline effective from this announcement:

One week after this announcement (Oct 2nd): For all SaaS client operating in mainland China, or servicing users registered in China, all New user registration, Deposit, OTC/P2P function, Contract Trading, LEFT Trading, Margin Trading & Aggregated Trading will be terminated, while spot trading & withdrawal function remains as normal. For overseas client choosing privatization plan, new user registration will continue as normal, however the privatization shall be finished within 2 months.

Two weeks after this announcement (Oct 9th) : All spot trading functions will be terminated and all SaaS clients’ platforms will only support withdrawal function; The customer service team of the exchange could process the withdrawal work by themselves;

Four weeks after this announcement (OCT 16th) : All SaaS platforms shall be closed & seized operation, and all customers that did not finish withdrawal shall be notified to complete the withdrawal, and customer service email support shall be maintained until Nov 16;

Ever since the start of our SaaS business, we have been through up & downs together and we hope we have provided the service up to your expectation, we want thank you full heart for your support for the past, and we wish we can support you again in near future when opportunity arises.

With regards to announcement on Sep 14th “Announcement on the adjustment of ERC20 withdrawal fee”, Bluehelix SaaS has been paid advanced for the ERC20, TRC20, HECO & BEP20 Token fund collection, during this closing period, the advance payment will be discontinued and relevant gas fee will apply for fund collection, more details will be shared later.

For other unbilled value-add service (mainly CDN charges & SMS charges) the bill shall be settled before the final closure and your designated CSM will contact you for that.

Once again, we thank you for your continus support and appreciate your kind understanding, we hope to meet you again and corporate in future endeavors.

Bluehelix SaaS Team

2021 Sep 25th